Responsible Gambling

Responsible Gambling Policy – Magic365.info

Magic365 is designed for your entertainment, but gaming should never control you. We care about your well-being and provide all the tools needed to stay in control, avoid financial harm, and prevent gambling-related stress or addiction. This page explains how to manage your gambling activity, the protective measures we apply, and where to find help if needed.

What is Responsible Gambling?

  • Gambling should be safe, controlled, and enjoyable.
  • It should never be a way to make money or escape from problems.
  • We recommend setting personal limits, taking regular breaks, avoiding play when emotionally distressed, and never chasing losses.

Restrictive Measures

Magic 365 Online Casino may impose restrictions on your account if we notice signs of risky gambling behavior.

a) Preventive Restrictions
If a player shows risky behavior—such as excessively long sessions, sudden increases in deposits, expressing frustration to support, or attempting to bypass limits—we may intervene without consent by:

  • Setting or lowering deposit, bet, or loss limits.
  • Disabling access to bonuses and promotions.
  • Limiting maximum session time.

b) Temporary Account Suspension
Accounts may be temporarily suspended if a player is at risk of financial or emotional harm. During suspension, players cannot deposit, bet, or access the platform. Suspension remains until a review is completed or the player is contacted.

c) Operator-Initiated Exclusion
In cases of persistent gambling addiction, a player may be fully excluded without consent. This includes blocking all accounts, preventing new registrations, stopping marketing messages, and denying access to all games.

Revocation of Restrictive Measures

  • Temporary suspensions or other restrictions can only be lifted after internal review by a responsible manager and if no risky behavior is detected.
  • Operator-initiated exclusions are only revoked in exceptional cases following a formal risk assessment.

Transparency and Support

  • Players are notified in writing when restrictions are applied, including the reasons and available support tools.
  • Links to professional gambling support organizations are provided.

Self-Management Tools

All tools are available directly in your personal account:

  • Set deposit, loss, wager, and session time limits (daily, weekly, monthly).
  • Reducing limits takes effect immediately; increasing limits has a 24-hour delay.
  • Session time reminders alert you during play.

Time-Out vs Self-Exclusion

Time-Out

  • Short-term break: 24 hours, 7 days, 1 month, or 3 months.
  • Prevents login, deposits, betting, and bonuses.

Self-Exclusion

  • Long-term break: 1, 3, 5, 10 years, or permanent.
  • Fully disables your account and blocks access.
  • Reversal is impossible during the chosen period.

Post Self-Exclusion

  • Accounts are not automatically reopened; written request and risk assessment are required.

Blocking and Marketing Restrictions

  • Marketing communications, promotions, and offers are disabled during Time-Out or Self-Exclusion.
  • Attempts to re-register from the same device or IP are blocked automatically.

Behaviour Monitoring

  • We monitor gambling behavior in real time to detect risk early.
  • Actions include offering tools, suggesting breaks, or temporarily suspending gameplay.
  • All actions are logged and overseen by trained specialists.

Recognizing Problem Gambling

Ask yourself:

  • Does gambling interfere with work or studies?
  • Do you gamble to pass time or avoid boredom?
  • Have family or friends noticed excessive gambling?
  • Do you chase losses or feel desperate after losing?

If several of these apply, consider using control tools, taking a break, or seeking support.

Where to Find Help

Trusted organizations offering free and confidential support:

  • BeGambleAware
  • GamCare
  • Gamblers Anonymous
  • Gambling Therapy
  • Responsible Gambling Council
  • National Council on Problem Gambling
  • GamTalk
  • Gordon Moody